How to order strings from Gamut

Strings can be ordered from Gamut in several ways:

  • Strings can be ordered on-line; slecet the string type form the string catalog at left. You can pay for orders with Visa or Mastercard, PayPal, or print out an order form and send to us with a check.  All payments must be made in US dollars.
  • Phone orders can be made by calling toll free in the USA 1-888-724-8099, out of the USA 1-218-724-8011. If no one answers, please leave a message.
  • Orders can be faxed toll free to: in the USA 1-888-724-8099, out of the USA 1-218-724-8011. Please include your address and credit card number with the expiration date.
  • Orders can also be made via e-mail to: dan@gamutstrings.com. We do not recommend that you send credit card information via e-mail so you can phone the number in to one of the telephone numbers above.

 

Payment Options

 PayPal

  • If you don't have a credit card, or don't want to use one on the Internet, you can use PayPal which will take payment out of your checking account and bypass the credit card charges. PayPal payments should be directed to: payment@gamutstrings.com. To find out more about PayPal and to open an account with them, click here.

 Credit Card

We accept Visa and Mastercard for payment.

If you wish to order with a credit card, you need to provide us with the following information:

  • Card holder name
  • Card number
  • Billing address for credit card, (including zip code for addresses in the USA)
  • Expiration date
  • Security code. This is also referred to as the CVV2. Please refer to the pictures below to find this number on your card:
Visa
Visa / Master code location

 

 Checks

  • If you wish to send in the order with a check, you can print out a copy of the completed order form and send it in with your check. Don't forget to add in the shipping charges which are:
  • USA - Priority Mail: See table below
  • Canada - See table below
  • All other countries: See table below
  • If you want to send in an order with a check, you an make an order in the string store and select the "Check" payment option.  The order will be sent when the check arrives at the Gamut Music office.

The address for sending checks is:


Gamut Music, Inc.

1600 London Road

Duluth, MN 55812

 

 Bank Transfer

If you would like to make a bank transfer for payment, please e-mail Dan for the bank information at: dan@gamutstrings.com.

Please note that there is a fee of $25.00 added to the invoice for a bank transfer. This is the fee that our bank charges us for the service.

 

 

Shipping Charges

Please note this important information about shipping 

 

International customers please note that there may be import duties or taxes added to your order as it crosses the border.  We have no control over the regulations of other countries.  If this is a concern to you, please check to find out what the regulations are for your country regarding imported goods.

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Express Mail does not mean that we process your order any faster, simply that the transit time for the order is less once it is mailed.  

We try to accommodate the urgency of each order but can offer no guarantees for delivery times.

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We process all orders as fast as possible and in the order which they arrive in the office. 

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The software we use for the on-line store has recently added a function to link directly to the shipping service.  So, for a while we will try this system to see how it works.  With this system, the rate is going to change depending on your location, weight of the package, etc. so we can’t give you a specific postage rate on this page.  When you check out in the store you will be given a choice of:

1)      Priority mail

2)      Express mail

3)      FedEx air services

This will be true for domestic and international addresses.  

 

Timely Order filling

Orders received at Gamut Strings are usually filled and shipped within 3 - 5 business days.  If the order is a large or complitated one, it may take longer.  If the time before shipping is extimated to be longer than 5 business days, we will contact you with an estimated shipping date.

If shipping will not be possible during a certain period, for instance when Dan is out of town for a show or convention, a message will be posted on the front page of the string store explaining when order will start to be processed again.  

Please make note of any special messages on the front page of the string store before ordering. 

 

 

Return Policy

Unused strings may be returned for full refund.  Used, but faulty strings may be returned for store credit which may be applied to future orders.

Gamut does not reimburse for the return shipping expenses and all of those costs will be paid by the customer.

Credit will be issued to the customer with 3 business days of Gamut Strings receieving the returned goods.

 

 

Privacy


Gamut Strings Privacy Policy Statement

Gamut Musical strings is committed to providing quality information and products to the musical community. In order complete this mission and serve our clients, we will have to find out a little about you and your instrument. For the purposes of data protection, gamutstrings.com is the internet publishing platform for Gamut Musical Strings. The web site is hosted in the United States. Gamut Musical Strings is a sole proprietorship and is wholly owned by Daniel C. Larson, Duluth, MN USA, who is completely responsible for all content.

What information do we collect?

When you come to visit our web site, www.gamutstrings.com, we do not collect any information from you pertaining to your visit. Our server does register the number of hits each page on the site receives, but this is done completely anonymously and no attempt is made by the site to collect user data. When this information is collected you have a choice to create an account on the website, or not. If you decided to create an account, all of the personal information you put in will be stored on a secured server. This information will be recalled on subsequent visits to the web site to make your purchase and checkout faster. If you decide not to create an account, you can make a purchase by filling out the forms which will be sent to the office of Gamut Strings in Duluth, MN over a secured server, but the information will not be retained on the server.

Cookies

We use to recall the information stored in your web-store account, provided you have created an account in the web store. This cookie information is used only to retain information pertaining to your account. Other than that, we do not use cookies to track your visit to the web site, or otherwise gather information on your visit to the site.

What about the information requested?

Please note if you decide to utilize the Gamut String Store and order strings through the web site we will need to collect personal information so that the strings can be billed, paid for, and sent to you correctly. This information includes your name, address, phone number, e-mail address, and credit card information. This is information that we use to communicate with you concerning your order.

The Gamut Strings e-mail list

Gamut strings does maintain a list of e-mail addresses of customers. This is used to occasionally send informational messages to our past customers. These messages contain news or other information about Gamut Strings products such as strings and instruments. If you receive one of these messages and want to be taken off the list for subsequent mailings, you can unsubscribe and your name all be taken off the list. Unsubscribe instructions are sent with every message. This list and your e-mail information is never passed onto any other party for any reason and the addresses are stored in a list with no other data, such as a name, associated with it.


Your privacy is important to us

We strive to do everything we can to protect the privacy of our users. We do not sell or exchange any information with any third parties.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes on our website to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, we recommend that you review this Privacy Statement periodically, Gamut Strings may update it from time to time.

If you would like to ensure that you are not contacted by us as a result of having used our site, please contact us at gamut@gamutstrings.com

If you feel that this site is not following its stated information policy, you may contact us at
gamut@gamutstrings.com We will be sure to address your concerns.

We can be reached via e-mail: gamut@gamutstrings.com

 

Purchasing by credit card

In order to confidently verify your credit-card purchase, we have to ask you to present your details in a very specific way.

Here are some tips to help you ensure that your details are entered correctly:

First and last name: Your name must be entered exactly as it is printed on your card and statement. 
Address: This must be entered as it appears in your credit-card records. 
State/Province: Only complete this field if you have entered 'US/Canada' as your country. 
Telephone number: Non-numeric characters are ignored by the verification system, and consequently it will not matter if you insert hyphens, spaces or leave blank spaces in between the numerals. 
Credit card number: Non-numeric characters are ignored by the verification system, and consequently it will not matter if you insert hyphens, spaces or leave blank spaces in between the numerals. 
Expiration date: this is the date at the bottom of the card given in the format 00/00 
CVV2 Code: this is the last three digits in the signature stripe on the back of the credit card.

Information about secure ordering online

We are committed to ensuring the security and privacy of information supplied by our customers. The site uses a secure server that encrypts all your credit-card information to ensure that no one else can view the details. The security of the connection will be confirmed by the presence of the padlock icon in the lower right hand corner or lower left hand corner of your browser. When this information is transmitted to Gamut Strings, we store the credit card information of the office computer for long enough for your order to me completed and received by you, usually four weeks, then the data is deleted from the machine. Consequently, if you want to make subsequent orders, you will have to either create an account which will store the information for future use, or input all of the information again.